Order statuses

From arrival to handover: what each status means and who changes it.

Status	Meaning
New	The order arrived and nobody has seen it. This is when the sound plays.
Confirmed	Accepted. If a till system is connected, the order goes to it at exactly this moment.
Preparing	In the kitchen.
On the way	Handed to a courier. This is what the customer sees on the tracking page.
Delivered	Done. From this point the money counts as revenue.
Cancelled	With a reason. There is no cancelling without one.

Every change is stamped with a time — the card shows when the order was accepted and how long it took.

⚠The order goes to the till on confirm, not on arrival. The reason: a till is somebody else's bookkeeping, and a mistake sent there has to be cancelled by hand.