The ticket did not print
The quietest failure in the system: the order is on screen, the sale is in the report, and the food was never cooked.
The panel has a print queue at Settings → Printers: what was sent and what did not come out. When something is stuck, a banner appears in the panel.
Check in this order
- 1The printer is on and has paper.
- 2The till program is open — printing goes through it, not through the panel.
- 3Windows does not have the printer marked offline.
- 4In the print queue, press Send again.
⚠A job that already printed is not sent again — it answers «not found». This is deliberate: a kitchen ticket printed twice is a dish cooked twice.
Question marks in the ticket (????)
This is an encoding problem: the printer does not know Uzbek or Russian letters. Change the printer's code page in the till program — usually CP866 or CP1251 is right. The change is written to the log.
Didn't find the answer?
Write on Telegram — a person answers. Tell us which screen you are on and what you expected, and the answer comes in the first reply.
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